darock
12-03-2015, 11:51 PM
Hello Community
As probably many of you have seen, I have some issues with replacement driveshafts made by SurTrack.
http://www.nsxcb.co.uk/showthread.php?12760-driveshaft-blues
Both driveshafts I got from RockAuto are not useable. Excessive play in both CV joints.
RockAuto only refunded the second driveshaft I bought as replacement after discussing with their customer service, as it was within the 30 days of full refund.
The first order however, even after I gave them all informations and discussed it with the manufacturer itself, will not be refunded.
One driveshaft is $55 and shipping was $72 each time.
They partially refunded the shipping for the second order ($40) but nothing more.
I lost over $100 which is more than one driveshaft is worth. Not speaking of many hours of work and lots of discussing with the customer service.
They are not willing to pay for the return shipping (Around 80 Euros) even though its clearly their fault. They sent the same junk TWICE.
So, stay away from RockAuto and be careful with SurTrack replacement driveshafts. Huge quality control issues!
Cheers,
Bernhard
As probably many of you have seen, I have some issues with replacement driveshafts made by SurTrack.
http://www.nsxcb.co.uk/showthread.php?12760-driveshaft-blues
Both driveshafts I got from RockAuto are not useable. Excessive play in both CV joints.
RockAuto only refunded the second driveshaft I bought as replacement after discussing with their customer service, as it was within the 30 days of full refund.
The first order however, even after I gave them all informations and discussed it with the manufacturer itself, will not be refunded.
One driveshaft is $55 and shipping was $72 each time.
They partially refunded the shipping for the second order ($40) but nothing more.
I lost over $100 which is more than one driveshaft is worth. Not speaking of many hours of work and lots of discussing with the customer service.
They are not willing to pay for the return shipping (Around 80 Euros) even though its clearly their fault. They sent the same junk TWICE.
So, stay away from RockAuto and be careful with SurTrack replacement driveshafts. Huge quality control issues!
Cheers,
Bernhard