nsxdelorean
26-01-2008, 11:32 PM
Hi Members , A company in the north sold me a suspension part last week and unfortunately to their incompitance they removed it with a hammer, ( would you or Honda touch any of your parts on your NSX with a hammer!)
Subsequently after delivery I found a crack in the 500 pound used part ( a hub carrier) where they have tried to split the top balljoint, With a flat put across the edge of the aluminium it has upset the casting of the metal and created a hairline crack, The importance is, is that I could have put this on the car and been waiting for a future accident but worse still they wont change or refund the unit, saying it was in perfect order when it left,
As you guys will know the ball joints are sleeved , so hitting the part does no good as you are not actually achieving anything buy stiking it with a hammer
XXXParts think its OK to use a hammer and told me so on the phone.
After a heated discussion , they said that they had photos of the item but would not send me a copy to look at but strangely I was then told that I had purchased a job lot ie. bumper , wishbone, hub etc for a total of 1762.50.
However the reciept was itemised and broken down into subtotals and hand signed, This then compelled them to say that they would only refund the whole order if all the parts went back including the rear bumper that I had painted at the bodyshop last week with no reimbursment to the paintwork.
My advice is, Their gaurantee is worthless, and if you have to purchase from them, Buy parts one at a time and not parts like electrical or mechanical .
Parts like glass and panels maybe, as you can check them before the delivery man leaves your home, Then your covered, dont sign for them.
I should of used Dirk in Germany or someone like that as they know the cars professionally, If any one has similar problems , lets use this thread to keep members aware of dodgy suppliers and save us all a bit of hassle and Money
Bare in mind that the breakers phone Honda with every single order to get a price then quote you about 50 to 60 percent of that plus vat so the parts you get should be of at least some sort of quality
Subsequently after delivery I found a crack in the 500 pound used part ( a hub carrier) where they have tried to split the top balljoint, With a flat put across the edge of the aluminium it has upset the casting of the metal and created a hairline crack, The importance is, is that I could have put this on the car and been waiting for a future accident but worse still they wont change or refund the unit, saying it was in perfect order when it left,
As you guys will know the ball joints are sleeved , so hitting the part does no good as you are not actually achieving anything buy stiking it with a hammer
XXXParts think its OK to use a hammer and told me so on the phone.
After a heated discussion , they said that they had photos of the item but would not send me a copy to look at but strangely I was then told that I had purchased a job lot ie. bumper , wishbone, hub etc for a total of 1762.50.
However the reciept was itemised and broken down into subtotals and hand signed, This then compelled them to say that they would only refund the whole order if all the parts went back including the rear bumper that I had painted at the bodyshop last week with no reimbursment to the paintwork.
My advice is, Their gaurantee is worthless, and if you have to purchase from them, Buy parts one at a time and not parts like electrical or mechanical .
Parts like glass and panels maybe, as you can check them before the delivery man leaves your home, Then your covered, dont sign for them.
I should of used Dirk in Germany or someone like that as they know the cars professionally, If any one has similar problems , lets use this thread to keep members aware of dodgy suppliers and save us all a bit of hassle and Money
Bare in mind that the breakers phone Honda with every single order to get a price then quote you about 50 to 60 percent of that plus vat so the parts you get should be of at least some sort of quality